Tag Archives: Details

Write it, Read it, Do it!

As part of the services I offer in my virtual assistant business, Virtual Colleague, LLC, I create training manuals and instructional material. Now, this sounds easy to do. Right? All you have to do it just take it one step at a time and write down what you’re supposed to do. Whether it’s hit a specific button on a computer, pull on a lever, or speak in commands; this should be very simple to create. Not really!

Scrabble Guide

There is more to writing training manuals and instructional material than just writing down step-by-step tasks. Let’s take each project one at a time.

tutorial-

An instructional manual can be a booklet, card, or video, sometimes written in different languages, that describes how to use a widget. The manual starts with how to unpack the widget and tells the user how to get it ready for use, if that needs to be done. The manual also gives step-by-step instructions on how to use the widget with many caution and safety comments interspersed between the steps. It also lists do’s and don’ts and gives advice on how to care for the widget, warranty information, where to find replacement parts, where to take it for service and other information.

gardener-mowing-lawn-

Examples of manuals are how to operate a lawn mower, how to connect your television to your computer, and many other things. Pinterest is a mini-instructional guide to how to do things including shortcuts.

guide

A training manual is very different. The purpose of a training manual is to describe to the user how to actually use it to do the work. For example, if you want to create an excel spreadsheet and you’ve never used excel before, you can find instructions online that describe each step and click to create a spreadsheet. Training manuals teach without bringing in all the safety and cautionary advice. It is a clear-cut systematic description of what to do and how to do it.

info-button-shows-information-

There may be times when the user has a choice about certain options. For example, in the spreadsheet, the creator may want to change the font. This action is described, but the user is told that the change can be made at any time. It is at the discretion of the creator. Training manuals are geared to quickly learning how to do something without distracting details. It is clear, simple, concise steps to achieve the end result. Examples of training manuals are SOPs (Standard Operating Procedures), logging in to a specific software program, creating a blog with WordPress or BlogSpot.

What starts out as something simple can turn into a complex project in minutes. I always start with an outline and then write up one section at a time. Then I condense or expand each section according to difficulty or available options. Formatting and visual presentation is not so important, because my client usually has a specific font, size, and format in mind for the project.

letters-alphabet-

As always, I try to offer my client more options, so they can choose what is right for them, whether it’s formatting, word choice, photos, and graphics; I always try to present the project from different perspectives.

The take-away is this: always hire professional writers to do your work. It may seem simple to you, but a professional writer will have an in-depth look at the project and may suggest other topics to cover. Your project will be written in a clear, easy-to-read style and contain all of the information needed, because the writer looks at your project with a new set of eyes.

To find out more about what Virtual Colleague, LLC can do for your business, click here.

Advertisements

Leave a comment

Filed under Virtual Assistant Business

WHAT IS VALUE?

Value is defined by Dictionary.com as “relative worth, material worth, or estimated worth of money, material, services, etc.” This definition does not answer the question.

value

Ask anyone what “value” is and they will give you their version of what is important to them. In the virtual assistant world, value can be described in several ways.

  • Value is a job well done, completed before the deadline with no mistakes.
  • Value can be troubleshooting issues for your client, so if they occur, the virtual assistant is prepared to correct the inconsistencies.
  • Value can also mean the price of services. A virtual assistant might think she is worth a specific hourly fee, but the client may not be so sure. If the client thinks the fee is fair, the client considers the partnership good value.

How can a virtual assistant be sure that value is included in every project and with every client?

virtual assistant

Value is determined by the client, not the virtual assistant. The client sees how a virtual assistant works regarding meetings, assignments, questions, suggestions, etc. This can be seen as value. The virtual assistant is showing the client that the value is in the details and workings of the project.

Value is also in the fee for services. Clients know how much their employees are paid, so when a virtual assistant submits a fee for services, there might be sticker shock. Virtual assistants are usually paid by the hour or project, but employers are used to having their employees there for 35 – 40 hours. Employers might find a virtual assistant’s fee a bit exorbitant. This is where the virtual assistant has the opportunity to sell their skills, expertise, and educate the client on what they will do and how they can save the employer money and expenses.

Balance

So value is anytime someone sees they’re getting more for their money or more work performed. It’s up to the virtual assistant to make this happen. That’s why I schedule a meeting with my client, so we can get to know each other and the client’s needs.

I also assess the client’s management style and expectations. This is crucial, because personality plays in role in any working relationship. Management style is important, because this will determine how well you both work together. Being able to work with difficult people or people, who don’t share your work style, will ensure that you will attract and retain clients.

Value for me, as a virtual assistant, is being able to complete a project before the deadline. Doing this saves time to do other things. Value, in my opinion, is being able to complete a project by knowing some shortcuts and achieving all that the client wants. Saving time is like saving money. It allows me to market my business, network, write my blog posts, or do other things without diminishing my time for my client.

Most people look for value in the things they purchase. Value is in the eye of the beholder.

What does “VALUE” mean to you?

Leave a comment

Filed under Virtual Assistant Business